Shipping policy
Shipping Policy
Last Updated:
Thank you for shopping with Luna Basket – Shop Easy, Live Better. This Shipping Policy explains how we handle order processing, shipping, and delivery.
1. Order Processing Time
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All orders are processed within 1–3 business days.
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Orders are not shipped or delivered on weekends or public holidays.
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If we experience a high volume of orders, processing may be slightly delayed.
2. Shipping Rates & Delivery Time
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Shipping charges are calculated at checkout or may be offered as free shipping on selected products.
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Estimated delivery time is 3–7 business days depending on your location.
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
3. Shipment Confirmation
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Once your order is shipped, you will receive a confirmation message via email or SMS (if provided).
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Tracking details (if available) will be shared so you can monitor your shipment.
4. Delivery Delays
While we aim to deliver your order on time, delays may occur due to:
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Courier service issues
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Weather conditions
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Public holidays
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Incorrect shipping information
We are not responsible for delays caused by third-party courier services.
5. Incorrect Address
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Please ensure your shipping address is correct.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
6. Failed Delivery Attempts
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If delivery fails due to unavailability or incorrect details, the courier may attempt re-delivery.
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Additional charges may apply for re-shipping.
7. International Shipping
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Currently, we may or may not offer international shipping. Please contact us before placing an order outside Pakistan.
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Customers are responsible for any customs duties or taxes if applicable.
8. Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Store Name: Luna Basket – Shop Easy, Live Better
Email: lunabasket1@gmail.com
Phone: +92 313 5107271
We appreciate your trust in Luna Basket and strive to provide you with a smooth and reliable shopping experience.