Shipping policy

Shipping Policy

Last Updated: 

Thank you for shopping with Luna Basket – Shop Easy, Live Better. This Shipping Policy explains how we handle order processing, shipping, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders, processing may be slightly delayed.

2. Shipping Rates & Delivery Time

  • Shipping charges are calculated at checkout or may be offered as free shipping on selected products.

  • Estimated delivery time is 3–7 business days depending on your location.

Note: Delivery times are estimates and may vary due to unforeseen circumstances.

3. Shipment Confirmation

  • Once your order is shipped, you will receive a confirmation message via email or SMS (if provided).

  • Tracking details (if available) will be shared so you can monitor your shipment.

4. Delivery Delays

While we aim to deliver your order on time, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays

  • Incorrect shipping information

We are not responsible for delays caused by third-party courier services.

5. Incorrect Address

  • Please ensure your shipping address is correct.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Failed Delivery Attempts

  • If delivery fails due to unavailability or incorrect details, the courier may attempt re-delivery.

  • Additional charges may apply for re-shipping.

7. International Shipping

  • Currently, we may or may not offer international shipping. Please contact us before placing an order outside Pakistan.

  • Customers are responsible for any customs duties or taxes if applicable.

8. Contact Us

If you have any questions about your order or shipping, feel free to contact us:

Store Name: Luna Basket – Shop Easy, Live Better
Email: lunabasket1@gmail.com
Phone: +92 313 5107271

We appreciate your trust in Luna Basket and strive to provide you with a smooth and reliable shopping experience.